Jhimmy calls every COD order in your customer's language — Hindi, English, Hinglish, Tamil, Marathi — confirms the order, cancels the bad ones, and tags Shopify before your fulfilment team clocks in. Prepaid, ₹6 a minute — you only pay for calls that connect.
Brands typically see RTO drop from 28–35% to 16–18% within the first month. Per-RTO costs (forward + reverse + repackaging) run ₹180–240.
The greeting. The voice. The SOP it draws from. The questions it answers. The boundaries it stays inside. You author the agent — we set it up for you on day one, you take the wheel by month three.
Warm in how it speaks. Fenced in what it speaks about. It won't drift to astrology, won't argue politics, won't get jailbroken, won't bleed minutes to a time-waster. Per-agent strictness.
Not just talk. It tags a Shopify order. Books a slot in Calendly. Pushes a lead to your CRM. Schedules a callback. Sends a WhatsApp link. New capability = new tool, not a rewrite.
When a call is bigger than the agent — a ₹3L order, an angry repeat customer, an explicit ask — it hands off with full context. "My colleague who specializes in this will call you." AI does volume. Humans do judgment.
| # | Use case | What the agent does | Trigger | Phase |
|---|---|---|---|---|
| 01 | COD confirmation | Confirms or cancels a cash-on-delivery order in the customer's language. Tags Shopify, holds the shipment, fires WhatsApp on miss. | Shopify webhook | Live |
| 02 | Abandoned cart recovery | Calls a customer who didn't check out. Answers the friction question (size, shipping, payment), drops a WhatsApp link, hands off. | Cart abandoned · 30m | Phase 2 |
| 03 | Lead qualification | Asks the qualifier questions — budget, timeline, decision-maker — scores the lead, routes hot ones to a human, parks cold ones for re-call. | Uploaded list / inbound | Phase 2 |
| 04 | Offer & upsell | "Our store has X — interested?" Warm, never pushy. Books the cross-sell, drops the link, logs the no with a reason. | Campaign list | Phase 2 |
| 05 | Service & renewal | "Your service is due — shall I book it?" Confirms slot in your booking tool, sends reminders, reschedules on request. | Time / event trigger | Phase 3 |
| 06 | Services selling (RAG) | Explains a real service — compliance, insurance, credit — from your knowledge base. Gauges interest. Escalates to your senior expert with notes. | Lead list + SOP | Phase 3 |
| 07 | Appointment / NPS / feedback | Reminds, books, collects a single sharp sentence of feedback. Logs sentiment. Surfaces the angry ones to your team in five minutes. | Event trigger | Phase 3/4 |
| 08 | Inbound | The customer calls back. Same agent picks up, same context, same boundaries. The thing they spoke to last week is the thing they speak to this week. | Incoming call | Phase 4 |
Send us your last 500 COD orders as a CSV. Inside four days we'll show you, on your own data, how many we'd have saved. If the math doesn't work, you owe us nothing and we'll buy you a coffee for the time.